Refund policy

RETURN POLICY

We hope you love your Room2Door Decor collection. If you are not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return:

• All items from the décor box must be returned together. Individual pieces cannot be returned separately.

• Items must be unused, undamaged, and in their original condition and packaging.

• Proof of purchase is required.

To begin a return, please contact us at room2doordecor@yahoo.com  within 14 days of receiving your order. Returns sent without prior authorization will not be accepted.

 

RETURN SHIPPING

Customers are responsible for return shipping costs unless the order arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as Room2Door Decor cannot be responsible for returns lost or damaged in transit.

Original shipping charges are nonrefundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photographs of the item, packaging, and shipping box. We will review the issue and work with you to provide an appropriate replacement or refund.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Items returned used, damaged, incomplete, or outside the 14-day return period may not qualify for a refund.

ORDER CANCELLATIONS

Orders may be canceled before they have been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled and must follow the return process above.

QUESTIONS

For questions regarding returns, refunds, or damaged items, please contact us at:

Room2Door Decor
room2doordecor@yahoo.com